Our privacy policy governs the ways in which we collect, use, maintain, and disclose information collected from users of our website, application, or other interactions with us. Please note that this policy may be updated periodically. Any changes become effective 30 days after posting. We encourage you to review it regularly to stay informed about how we handle your information and protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you willingly provide when using our services — such as filling forms, contacting support, or registering. This may include your name, email, address, payment details, or other identification data.

Automatically Collected Information

• Log Information: Browser type, access time, IP address, and visited pages.
• Device Information: Model and operating system details.
• Cookies & Tracking: We use cookies and web beacons to improve functionality, analytics, and user experience.

Information Collected From Other Sources

To provide or improve our services, we may combine information from authorized third-party sources (such as connected accounts or APIs) with data we collect directly.

Use of Information

• Deliver, maintain, and enhance our services;
• Process transactions and send confirmations;
• Provide updates, alerts, and support messages;
• Respond to inquiries and improve user experience;
• Analyze usage trends and personalize services.

By accessing and using our services, you consent to the processing and transfer of your information within the United States and to other countries.

Sharing of Information

We may share your information in limited cases:

• With service providers that help operate our platform;
• To comply with legal requirements or protect our rights;
• During business transfers such as mergers or acquisitions;
• For aggregated or anonymized analytics that cannot identify you.

Data Security and Retention

When connecting WhatsApp, we generate a unique, encrypted API Token ensuring secure communication. We do not store message, chat, or contact data. Only the linked phone number is retained. Upon disconnection, all access is immediately revoked.

By using our service, you acknowledge full responsibility for managing data through your API Token.

Third-Party Analytics

We may allow third parties (like Google Analytics) to analyze usage trends using cookies or beacons. These help us improve usability and marketing. Please review third-party privacy policies for details on their practices.

Security

We employ reasonable safeguards against unauthorized access, alteration, or disclosure of your data. However, no Internet transmission is entirely secure, and we cannot guarantee complete protection.

Your Rights (GDPR)

• Access: Request details about your stored data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion where legally applicable.
• Restriction: Limit data processing under certain conditions.
• Portability: Obtain your data in machine-readable format.
• Objection: Opt out of processing for legitimate interests or marketing.
• Withdrawal: Revoke consent at any time.

Hosting and Third-Party Providers

We use reputable infrastructure providers (Hetzner, Firebase, Cloudflare, Wasabi, Amazon S3) for secure hosting, authentication, and CDN services. Each provider complies with GDPR standards and operates under Data Processing Agreements.

Data transmission outside the EU follows the European Commission’s Standard Contractual Clauses (SCCs) to ensure lawful and safe transfers.

SSL and Payment Security

All payments and sensitive data exchanges use SSL/TLS encryption. You can confirm a secure connection by checking for “https://” and a lock icon in your browser.

Analytics and Advertising Tools

• Google Tag Manager: Helps manage scripts without storing personal data.
• Google Analytics: Collects anonymized user interaction data for site optimization.
• Google Ads: Enables targeted and measurable advertising.
• Google reCAPTCHA: Protects forms from automated abuse.

Contact Information

If you have questions or wish to exercise your data rights, please contact us:

care@whapi.cloud

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